This policy covers visitor passes bought on exhibitionandexpozone.com through PhonePe — ₹200 per person, per event. Visitor passes are the only thing sold on this site. Stalls are not sold online: stall bookings are made with our team by phone, and their payment and cancellation terms are agreed with each exhibitor in writing at the time of booking.
1. Quick view
| Situation | What happens | When |
|---|---|---|
| You can't attend | Passes are not refundable once issued | — |
| We cancel the event | 100% refund of every pass | Within 7 working days of the announcement, automatically |
| We postpone the event or change the venue | Your pass is valid for the new date, or a 100% refund if you ask | Refund within 7 working days of your request |
| Payment failed but money was debited | Your bank reverses it automatically | UPI: usually by the next working day · cards / net banking: 5–7 working days |
| You were charged twice for the same booking | We refund the extra payment in full | Within 7 working days of spotting it |
2. Cancelling a visitor pass
2.1 A visitor pass gives one person entry to the named event on all of its days. It is issued the moment PhonePe confirms your payment.
2.2 Passes cannot be cancelled or refunded because you change your plans or can't attend.
3. If we cancel, postpone or change the event
3.1 We cancel the event: every pass is refunded in full within 7 working days of the announcement. You don't need to ask.
3.2 We postpone the event or move it to another venue: we email you the new date or venue. Your pass is valid for the new arrangement; if you'd rather not attend, reply within 7 days for a full refund.
3.3 Events outside our control (see Terms, section 7): the same choice — the rescheduled event, or a full refund.
4. Failed, pending and double payments
4.1 Payment failed: no pass is issued. If money left your account, your bank reverses it automatically — UPI usually by the next working day, cards and net banking within 5–7 working days.
4.2 Payment pending: sometimes a bank takes a few minutes to confirm. The website checks with PhonePe automatically and issues your passes as soon as the payment is confirmed. Please don't pay again while it is pending.
4.3 Charged twice: if two payments succeed for the same booking, we refund the second one in full.
4.4 Money debited but no pass after 24 hours: WhatsApp or email us your booking ID or PhonePe transaction ID, the amount, the date and time, and the phone number used. We check with PhonePe and reply within 2 working days.
5. How refunds are paid
5.1 Every refund goes back to the payment method you used, through PhonePe — the same UPI ID, card or bank account. We can't refund to a different account or in cash.
5.2 We start an approved refund within 7 working days. Your bank then usually shows it within 1 working day for UPI and 5–7 working days for cards and net banking; some banks take up to 10 working days.
5.3 We email you the refund reference. If the refund doesn't show after your bank's timeline, send us the reference and we will follow up with PhonePe.
6. Stall bookings
6.1 Stalls are not sold or paid for on this website. Sending a stall enquiry costs nothing and does not commit you to anything.
6.2 When you book a stall with our team, we confirm the price, what is included, how to pay, and the cancellation terms to you in writing before you pay.
7. How to reach us about a refund
Email info@exhibitionandexpozone.com or WhatsApp +91 92118 61074 (Monday to Saturday, 10 AM – 7 PM IST). Include your booking ID or PhonePe transaction ID. We reply within 2 working days.
Delivery Policy (how your pass is delivered)
We do not ship physical goods. A visitor pass is a digital entry pass.
8. What you receive and when
8.1 Instantly, on screen: as soon as PhonePe confirms your payment, the Payment Successful page shows one pass per person, each with its own QR code and pass code, plus your booking ID and PhonePe transaction ID.
8.2 By email, within minutes: a copy of your booking with a link to your passes, sent to the email address you entered.
8.3 At any time: your passes stay available at the link in the email — open it on your phone at the entrance, or print it.
8.4 At the event: show each person's QR code at the entrance. One pass admits one person on every day of the event.
9. If your pass doesn't arrive
9.1 If the email hasn't arrived within an hour, check your spam folder, then WhatsApp us your booking ID — we'll resend it the same working day.
9.2 If you closed the page before it confirmed, don't pay again: WhatsApp us your phone number and the time of payment and we'll send your passes.
10. Contact
Email info@exhibitionandexpozone.com · WhatsApp / phone +91 92118 61074 · Monday to Saturday, 10 AM – 7 PM IST.
Contact
Exhibition and Expo Zone (a partnership firm) · GSTIN 07AALFE9950E1Z6
2nd Floor, 28, Asola Extension, Khasra No. 393, Fateh Pur Beri, near Ekta Kunj Society, New Delhi, Delhi 110074, India
Phone / WhatsApp: +91 92118 61074 · Email: info@exhibitionandexpozone.com
Hours: Monday to Saturday, 10 AM – 7 PM IST
Visitor pass payments are processed by PhonePe — UPI, cards and net banking.